• Own and manage the end-to-end lifecycle of ILHM’s products, systems, and member experience — from concept and design through execution and measurement. • Serve as the product owner for Dialogs, leading system enhancements, requirements definition, testing, and implementation in collaboration with external vendors. • Oversee ILHM’s Member Benefits and Partnership programs, managing partner selection, onboarding, contracts, performance tracking, and renewals. • Develop and maintain data infrastructure and reporting across membership, training, and financial systems. • Ensure data integrity, accuracy, and alignment across platforms including Dialogs, HubSpot, and internal spreadsheets. • Build and deliver dashboards and reports to inform business decisions — including member retention, course enrollments, revenue trends, and partner performance. • Partner with Operations and Marketing to automate communications and workflows, improving member renewal and learner engagement. • Translate business goals into system requirements and project plans, prioritizing initiatives for maximum impact. • Manage the technical product enhancement and member partner budgets • Maintain documentation and best practices for systems, processes, and reporting standards. • Lead continuous improvement efforts across systems and business processes. • Improved visibility and accessibility of membership, training, and financial data across teams. • Increased member and learner engagement, satisfaction, and retention. • Successful and timely delivery of system enhancements and automation. • Growth in member benefit utilization and partner ROI. • Measurable improvement in data accuracy, reporting efficiency, and decision-making clarity.