• Lead UX on financial products and property manager experiences • Propose the design vision and execution strategy for all user experiences involving financial tech. • Own user flows for the customization of the property manager experiences in Resident Experience Platform (RXP). • Deliver a cohesive user experience for Property Managers and residents, enabling self-service, transparency, and meaningful engagement. • Create exceptional digital experiences keeping in mind to collaborate cross-functionally with Customer Success, operational scalability as Second Nature grows. • Define a compelling North Star experience with UX leadership for the Resident Experience Platform, helping product managers turn company strategy into pragmatic, prioritized roadmaps. • Partner with executive, product, and design leaders to ensure the digital experience is not only state-of-the-art, but truly differentiates Second Nature and accelerates adoption. • Collaborate cross-functionally with Customer Success, Implementation, and Legal teams to continually de-risk onboarding, minimize friction, and ensure every interaction is as easy and intuitive as possible. • Lead continuous improvement in all digital journeys—using data and direct feedback to iterate products that drive higher resident engagement, lower support load, and improved NPS for both residents and PMCs. • Champion design craft with attention to detail, actively participate in design critiques and elevating design peers' skills through feedback. • Ensure every upgrade and launch on the platform creates wins for Residents, Property Managers, and Owners.