• Monitor production systems to ensure uptime and performance • Respond to alerts and troubleshoot issues under guidance from senior team members • Document incidents and resolutions for future reference • Assist in coordinating and executing production releases • Validate deployments and ensure proper rollback procedures are in place • Collaborate with development and QA teams to ensure release readiness • Contribute to improving system monitoring and alerting tools • Support implementation of new dashboards and metrics • Assist in automating routine support tasks and deployment processes • Learn and apply DevOps tools and practices (e.g., Git, Jenkins, Docker) • Write and optimize basic SQL queries for data validation and troubleshooting • Support database maintenance and performance tuning under supervision • Participate in on-call rotation to provide after-hours support for critical issues • Escalate incidents appropriately and ensure timely resolution • Work closely with DevOps, engineering, and analytics teams to resolve issues • Communicate production status and incident updates to stakeholders • Participate in team meetings and contribute to operational planning.