CDW Corporation is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. For more information about CDW, please visit www.CDW.com. Our broad array of products and services range from hardware and software to integrated IT solutions such as security, cloud, hybrid infrastructure and digital experience.

Education Consultant

ConsultantConsultantFull TimeRemoteTeam 10,001+Since 1984H1B SponsorCompany Site LinkedIn

Location

United States

Posted

121 days ago

Salary

$68.5K - $95.7K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Serve as a subject matter expert for Microsoft EDU • Discover, analyze and identify customer requirements. • Monitor and track onboarding progress for customers, including premium onboarding and Co-Pilot services • Develop and monitor key metrics to drive engagement with Microsoft EDU, increasing retention and monitoring at risk customers • Work with the Technical Writer to maintain and improve the Help Center • Assist in scoping technical engagements. • Work with a team of technicians to provide support and troubleshooting. • Counsel customer and internal teams on Microsoft for Education configuration and deployment specifics. • Offer training and insight to Microsoft 365 EDU IT Admins on a wide variety of technologies, including MS 365, Co-Pilot, Office 365, Microsoft Teams focusing on the Office 365 A1, A3, and A5 licenses • Act as a contributing member on the Updates & Analysis Team. • Stay current on Microsoft 365 for EDU changes and modifications. • Work to support customers as needed if escalated from the support team.

Job Requirements

Bachelor’s Degree in Computer Science, Information Systems or related discipline.
3+ years professional systems administration experience, OR 7 years total Information Technology experience, to include 3+ years professional systems administration experience.
Familiarity with Microsoft 365 for EDU admin consoles.
An ability to balance and plan the short-term and long-term actions of a project.
Exceptional customer service orientation, skills, and relatability.
Strong documentation skills.
5 years managing Microsoft 365 for EDU in an Education institution, a plus.
Convey technical information and recommendations clearly and concisely, a plus.
Single Sign On/Multi Factor Integration, User Provisioning, Email Management (Gmail, Exchange, Groupwise, Sendmail) experience in a complex environment, a plus.
Security and HIPAA experience and understanding, a plus.
Create engaging presentations, a plus.
Excellent oral and written communication skills, a plus.
Experience using scripting tools such as PowerShell and other command line tools, a plus.
Experience with CDW Amplified for Education tools and services such as Gopher for Chrome, Gopher for Users, Audit, Technical Training and Collaborative, is a plus.
Ability to travel up to 25%