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Application Support Engineer
Application EngineerApplication EngineerFull TimeRemoteTeam 11-50Since 2020H1B No SponsorCompany SiteLinkedIn
Location
United States
Posted
117 days ago
Salary
$18 - $27 / hour
English
Job Description
• Your primary role will be to handle incoming customer support requests.
• You will be responsible for answering questions, updating system configuration, and troubleshooting.
• Take on software development and process improvements during downtime to create support tooling and modify product functionality.
• Look to not just solve the proximate issue but to eliminate the issue or reduce the time to handle the issue going forward.
Job Requirements
- Solid understanding of the fundamentals of software engineering
- Ability to handle complex situations
- Ability to communicate clearly and concisely in writing
- A drive to learn and grow with a mindset of continuous improvement
- Consistent and dependable attendance, with flexibility to work the early shift (6:00 AM PT start) or the afternoon shift (6:00 PM PT end).
- Residing in the United States, including Puerto Rico
- Authorized to work in the US without visa sponsorship
- Commercial software development experience (Bonus)
- Customer service/support experience (Bonus)
Benefits
- Flexible time-off policy
- A high degree of autonomy and ownership of your work
- Support for your professional goals and learning within and beyond the company
- Ability to grow the role over time to take on additional responsibilities
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