• Serve as the service relationship manager for assigned partners, GAs, and employer groups representing EBD’s largest and most strategic accounts. • Conduct proactive stewardship and renewal meetings (in person or virtual) to review experience, performance, and partnership opportunities. • Develop annual account plans in partnership with Sales Leadership, with clear retention and satisfaction goals. • Identify at-risk accounts, recommend mitigation actions, and engage Sales leadership as needed to preserve relationships. • Represent the voice of key accounts within EBD, ensuring operational issues are escalated and resolved timely. • Partner with Sales, Underwriting, Claims, Billing, and Marketing to deliver consistent, high-quality customer experience. • Coordinate with In-Office Account Coordinators to ensure prompt resolution of post-sale service issues and data/reporting requests. • Collaborate with Sales Enablement to align account management practices with CRM, analytics, and reporting capabilities. • Support the launch and adoption of new tools, technology, or processes that improve account visibility and retention. • Leverage CRM data and dashboards to monitor account performance, engagement levels, and service activity. • Maintain knowledge of market trends, product updates, and competitive dynamics to strengthen client partnerships. • Prepare reports and presentations summarizing account status, key issues, and retention metrics for internal leadership.