• Redesign and standardize employee lifecycle processes to improve efficiency, reduce operational risk, and enhance the employee experience across 40+ countries • Define and implement service-level agreements (SLAs) and process KPIs that enable data-driven performance monitoring and foster a culture of continuous improvement • Lead the transition of manual, fragmented workflows into streamlined, automated, and system-integrated solutions that enhance operational agility • Develop and maintain comprehensive SOPs and process documentation that support global HR operations and ensure compliance • Champion operational excellence through continuous process improvement, identifying inefficiencies and implementing innovative solutions • Provide strategic direction for the development and evolution of HR metrics and reporting that inform leadership decision-making and align with organizational priorities • Transform raw HR data into compelling narratives that connect insights across functions, identify trends, and highlight opportunities for strategic action • Partner with stakeholders to interpret data, uncover patterns, and shape the broader story of CHAI's workforce—from staffing trends to operational efficiency to employee experience • Lead the strategic vision for HR knowledge management systems, ensuring they evolve as intuitive, scalable, and future-ready platforms for information sharing • Provide strategic direction and executive oversight for CHAI's HRIS implementation, ensuring the system supports scalability, compliance, and long-term organizational needs • Directly manage two staff (Senior Manager, HR Systems and Manager, HR Operations), providing coaching, mentorship, and professional development.