• Lead, coach, and develop a team of 4-7 Project Managers delivering projects of different sizes and scope to our clients. Projects will primarily involve delivery of our suite of SaaS products, but will also include a variety of internal projects. • Define and continuously improve PMO frameworks, tools, and best practices for project delivery, governance, and reporting. • Partner closely with the Client Success team to ensure smooth handoffs from contracting through implementation to long-term client engagement. • Oversee project portfolio performance, tracking KPIs such as timelines, budgets, resourcing and burn rates, risks, and client satisfaction. • Standardize documentation and project management methodologies to drive consistency and transparency across all client implementations. • Understand client PMO requirements and needs to ensure compliance with our own internal processes. • Collaborate with Product, Development, and Operations to streamline cross-functional processes and optimize delivery workflows. • Champion the use of tools like Smartsheet, Salesforce, Jira, and Microsoft 365 to manage and report on project activity. • Identify process bottlenecks and implement scalable solutions as our organization continues to grow. • Provide executive-level reporting and insights to leadership on project/client health, resource needs, and delivery outcomes.