Toast

We empower the restaurant community to delight guests, do what they love, and thrive.

Senior Digital Upsell Strategy Manager

StrategyStrategyFull TimeRemoteTeam 1,001-5,000Since 2013H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

117 days ago

Salary

$136K - $218K / year

Bachelor Degree10 yrs expEnglish

Job Description

• Own performance targets for eCommerce ARR and the inbound Self-Service MQL / Upsell funnel. • Partner closely with Product Managers across Toast Web, Toast Shop, Toast Now, and Toast IQ. • Build and maintain a digital growth roadmap that helps customers easily discover value and select the right Toast products for their needs. • Develop seamless end-to-end journeys across discovery, demo request, trial, and eCommerce purchase flows. • Leverage data, research, and engagement insights to develop hypotheses on how customers discover, try, use, and purchase Toast products. • Define and execute rigorous testing frameworks, including A/B tests and broader growth experiments. • Influence and align Upsell and Product leadership with compelling performance narratives and clear communication of roadmap priorities and impact. • Translate strategy into actionable work by writing clear briefs, user stories, and requirements for Design and Engineering partners.

Job Requirements

  • 10+ years working in digital customer experience, product-led growth, eCommerce, or digital product strategy
  • Proven success delivering exceptionally seamless and intuitive customer journeys that drive measurable business outcomes
  • Strong communicator with the ability to influence cross-functionally and translate complex work for non-technical audiences
  • Demonstrated growth ownership mindset: you identify opportunities, create clarity, and execute end-to-end with autonomy
  • Experience operating within cross-functional teams including Product, Design, Engineering, and Analytics

Benefits

  • Competitive compensation and benefits programs
  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Professional development opportunities
  • Paid time off

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