• Provides Processing and Sales support for loan applications received from Wholesale Loan Brokers. • Works with assigned Account Manager(s) to facilitate the management of the loan applications from submission to closing. • Performs all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. • Functions as an additional point of contact and support between Broker Partners and the various departments and individuals within the company throughout the process of the loan; includes but not limited to Account Executive(s), Underwriting, Quality Control, Senior Account Manager and Funding. • Secures required documentation needed to satisfy the conditions of the loan. Items include but are not limited to WVOE, transcripts, gift donor verifications, CPA verification, VOM/VOR verifications, SSA certification procurement, etc. • Accurately reviews and understands documentation to ascertain if it will satisfy conditions. • Function as back up to Account Manager(s) by monitoring incoming documents from Broker via email and web platform to ensure premium customer service is received. • Proactively monitors and makes outbound calls on pipeline to ensure timely funding of loans. • Meets with Account Managers regarding their pipelines and updates the Account Manager daily as to outstanding items. • Informs the Account Manager and Account Executive about any discrepancies including but not limited to the title, appraisals, credit, employment, income and other related items in the loan file. • Proactively updates loan data accurately. • Ensures compliance deadlines are met with regards to pre-disclosures, approval letters, cancellations, NOIs and adverse actions. • Appropriately documents loan file as needed with communication to ensure all parties have a running history of events throughout the life of the loan. • Responsible for excellent customer service to internal and external customers.