• Serve as the primary escalation point for all Trust & Safety incidents across Raya’s community. • Draft all T&S communications, ensuring all responses are timely, appropriate, and brand-consistent. • Oversee the full lifecycle of reports, ensuring they are handled discreetly, thoughtfully, and in alignment with brand policies and values. • Own and update moderation-related macros and templates, keeping them relevant, on-brand, and current. • Develop and maintain safety policies, playbooks, and documentation across Zendesk, Notion, and internal tools. • Define and track key Trust & Safety metrics and reporting in partnership with the Head of Community Support. • Deliver training and guidance to Community Support and internal teams on best practices. Conduct QA and drive continuous improvement. • Monitor incoming reports and profile moderation, to uphold a safe and authentic community experience. • Research emerging risks, trends, and best practices within the Raya community and the broader dating industry. • Stay current on global privacy and safety regulations and personally handle all issues related to the above as they arise.