• Serve as a key member of the Alchemy’s Production Services team, triaging customer cases/requests, evaluating and understanding customers’ business requirements, troubleshooting issues, and updating or optimizing configuration in the area of Workday Financials on a daily basis. • Gather requirements or assess customer Workday Financials configuration issues, design and configure solutions, perform functionality demonstrations in the tenant, assist with testing of Workday Financials integration solutions, and ensure effective knowledge transfer is provided to the customer. • Provide advanced support and guidance for in the functional areas of Financial Accounting, Budgets, Banking, Asset Management, and Procurement. • Be able to multitask and reprioritize workload based on the priorities of new requests and the evolving priorities of existing cases. • Assess, arrange, and organize workload to reach your billable utilization target most weeks. • Collaborate effectively and synergistically with other Alchemy workstream leads and consultants. • Work directly with the Production Services Senior Manager to keep them apprised of overall case statuses in the Workday Financials area, highlighting and customer concerns or potential risks. • Identify the scope and the level of effort involved in case requests. • Participate in internal initiatives and process improvement. • Maintain Workday certifications and qualifications. • Collaborate effectively and synergistically on team-based cases (when multiple consultants are involved) and Phase X projects. • Ensure customers understand and takes advantage of Alchemy and Workday best practices. • Help ensure customers remain referenceable. • Take advantage of training opportunities to expand your skillset. • Strive to innovate and suggest new approaches and tools to deploy Workday efficiently and effectively.