• The Epic Online Scheduling Analyst provides an intermediate level of operational and application build in completing routine and occasionally more sophisticated assignments to meet customer goals and desired outcomes. • Configure and maintain online self-scheduling pathways for patients across multiple specialties. • Decision Tree build, testing, troubleshooting, validation, and optimization. • Provide day-to-day troubleshooting, user support, and training for scheduling and access teams. • Serve as frontline support for operational issues, monitor scheduling performance, and identify optimization opportunities post-go-live. • Based on core knowledge of application and operational requirements can translate requirement/concepts into functionality. • Analyze scheduling workflows to improve efficiency. • Assigned to various projects and demonstrates the ability to successfully complete tasks. Proactively connects with the manager to prioritize work and reduce risks. Tracks issues and responds effectively to customer concerns. Understands basic project management methods. • Participates in re-engineering of operational work-flow processes with end-users/business owners and maintains fundamental understanding of assigned departmental operations. • Facilitates end-user/business owner needs into system specifications and configuration requirements. • Manages navigation of migration paths, change control process/governance, and ticket management processes. • Maintains high standards for quality application design, build, testing, and other tasks; ensures adequate documentation is provided for support and end-user training.