• Frontline Developer Support: Handle inbound questions via chat and email for SDKs, deep links, provider APIs, and integration setup • Triage and Escalation: Capture and create crisp internal notes with minimal repro steps, logs, screenshots, and impact for users and partner teams • Resolution: Diagnose root causes and identify solutions so developers building with Phantom can focus on serving their users with minimal delay • Documentation: Create and maintain internal and external developer documentation that enables self-service for your team, external developers, and for AI training • Tooling mastery: Work efficiently in Cursor/CoPilot, GitHub, browser devtools, and block explorers to reduce time to resolution while maintaining quality • Communication: Respond to developers with professionalism and warmth; be approachable, clear, and supportive in every interaction • Risk and abuse awareness: Recognize suspicious patterns in API usage or on‑chain activity and escalate when appropriate