• Serve as the primary commercial contact for assigned clients, managing renewals, upsells, and contract negotiations in partnership with leadership • Develop and maintain strong, trust-based relationships with executive and operational stakeholders across client organizations • Monitor and be responsible for overall account health and proactively address risks or barriers to client satisfaction in conjunction with other cross-functional teams • Serve as the voice of the customer internally by building trusted, cross-functional relationships across Product, Client Delivery, Analytics, and other key teams-becoming a go-to connector who routes client needs efficiently to the right stakeholders without unnecessary handoffs • Identify and pursue opportunities to expand IntusCare’s footprint through cross-sell and upsell strategies • Lead quarterly business reviews and strategic planning sessions with clients • Collaborate internally with Product and Analytics teams to communicate client needs, feature requests, and success stories • Maintain accurate records of account activity, renewal timelines, and pipeline opportunities in CRM and project systems