• Manage a project to a Contract/Service Order • Ensure product/project vision and goals are met by understanding customer business/technical needs, translating needs into requirements and working closely with the team on delivery • Create project/release/sprint plans and present them to the customer and internal stakeholders. Maintain/track project progress to plan using tools like Smartsheet, JIRA, etc. • Create/maintain documentation and deliverables such as Project Charter, Gantt charts, Best Practices, Lessons Learned, etc. • Implement proactive risk/issue management processes and mitigate risks by collaborating with stakeholders • Prepare and publish weekly/monthly/governance, etc,. status reports to the customer and internal stakeholders • Manage resource capacity and utilization • Manage customer and internal meetings and document/publish minutes. Track action items to closure • Liaise with Innovaccer's product, engineering, infrastructure, etc., teams to address the customer needs • Managed end-to-end transition to production support. Track production tickets, etc., to closure. • Track and produce key KPIs/OKRs/metrics • Facilitate core Agile ceremonies and best practices such as sprint planning, review, retrospective, demo, etc. • Challenge and remove organizational and cultural impediments • Serves project management and Agile knowledge source within the organization