• Own the staffing plan including forecasting, hiring, and allocating positions to meet evolving business demands. • Lead the development and execution of weekly goals, ensuring alignment with operational metrics and overall organizational objectives. • Provide performance management and coaching to team members to drive accountability and individual growth. • Oversee daily operations as the primary point of contact for our customer, ensuring consistent communication and effective issue resolution. • Ensure successful facilitation and participation in Quarterly Business Reviews (QBRs) and company KPI initiatives. • Ability to travel may be required. • Own all contract-related operational deliverables, including SLAs, compliance metrics, and pricing adjustments. • Oversee tools, asset repair processes, and technical training in collaboration with QA and Leadership teams. • Ensure consistent SLA compliance and resolve service issues with vendors and internal stakeholders. • Identify and escalate production roadblocks affecting team performance. • Lead cross-departmental projects focused on process and operational improvements. • Develop and deliver training programs aligned with compliance and procedural standards. • Ensure timely completion of internal workflows and triage of diagnostic backlogs per SOPs. • Manage vendor relationships and ensure accurate customer billing and pricing updates. • Create and maintain SOPs to reflect evolving processes. • Supervise safety, cleanliness, and efficiency of worksites across regions. • Align operational efficiency with financial goals to drive profitability. • Represent operations in cross-functional meetings and provide performance insights and strategic recommendations. • Lead end-to-end partner site launches, including planning, resource allocation, training, and post-launch analysis. • Standardize launch procedures to ensure consistent and effective site activations. • Commit to a culture of continuous improvement, safety, and high performance. • Attend and participate in quarterly company leadership meetings, collaborating on company initiatives and deliverables. • Drive organizational excellence, ensuring a work culture of Diversity, Equity and Inclusion by living the company’s vision and core values. • Other duties as requested by leadership