• Develop and nurture long-term relationships with existing clients • Act as main point of contact for clients, addressing their inquiries and concerns promptly and professionally • Understand clients’ promotional objectives, target audience, budget and deadline constraints to offer tailored promotional merchandise solutions • Advise clients on the most suitable merchandise solutions that align with their marketing goals and brand image. • Stay updated on industry trends, product knowledge, and best practices to provide informed recommendations • Understand BDA business units and services to evaluate and identify opportunities to upsell or cross-sell additional products, programs, or services to existing clients • Create compelling proposals & presentations that showcase the value of our products and services • Develop proactive strategy, presentation and pitches for client opportunities • Prepare accurate and competitive quotes for clients based on their requirements • Facilitate the order process from ideation through delivery, ensuring all details are accurately recorded and communicated to internal teams. • Coordinate and collaborate with client service coordinators, production associates, and other cross-functional teams (design, logistics, purchasing etc) to deliver on spec and on time. • Monitor client satisfaction and address any issues to ensure a high level of customer retention. • Conduct post-order follow-ups to gather feedback and assess the success of the promotional project/program • Meet and exceed assigned sales targets and contribute to BDA’s revenue growth while working within assigned budgets and forecasts. Deliver results by achieving short and long-term sales and profitability goals. • Stay informed about the competitive landscape and industry trends to enhance our offerings and maintain a competitive edge. • Manage contact and opportunity database and execute strategic account plans • Exude high levels of professionalism when interacting with clients, internal partners and external vendors and agencies