Senior Director, Service Provider

DirectorDirectorFull TimeRemoteTeam 501-1,000Since 1996H1B No SponsorCompany SiteLinkedIn

Location

Texas

Posted

116 days ago

Salary

Not specified

English

Job Description

• Provide enterprise-level assistance to customers • Oversee development and dissemination of usage guides, support guides, knowledgebase, and FAQs • Implement policies and procedures to support areas of responsibility • Monitor, track, benchmark, and analyze Network trends • Assess need for any system reconfigurations based on incidents • Lead the development of comprehensive enterprise network solution and support model • Manage a team of professional services engineers • Provide prompt and accurate feedback to customers

Job Requirements

  • Ability to lead cross functional teams from Engineering
  • Ability to lead programs of continuous improvement within the Engineering organization
  • Ability to oversee development, implementation, and administration of Engineering procedures and policies
  • Ability to plan and organize work consistent with strategic goals
  • Skillful in identifying customer needs and maintaining effective relationships with stakeholders
  • Skillful in workforce planning and oversight of financial resources
  • Ability to keep abreast of developments and relevant technologies
  • Excellent skills in communicating complex technical items clearly

Benefits

  • Access to career development opportunities
  • Cutting-edge technology
  • Collaborative environment
  • People-first culture focused on inclusivity, growth, and innovation

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