• Perform installation, troubleshooting, maintenance, and repair of instrumentation and equipment of various types including flexible and rigid packaging test equipment, materials testing measurement equipment, physical property testing measurement equipment at customer sites across the Americas region. • Provide technical support and training to customers, ensuring they are proficient in the operation and maintenance of our equipment. • Conduct routine inspections and preventive maintenance to ensure optimal performance and longevity of equipment. • Diagnose and resolve technical issues efficiently to minimize downtime and customer impact. • Maintain accurate records of service activities, including service reports, parts used, and customer interactions. • Collaborate with the technical support team and other departments to address complex issues and improve service processes. • Always ensure compliance with safety regulations and company policies. • Manage service parts inventory and ensure timely replenishment.