• Receive inbound calls and respond to inbound chats from prospects. • Make outbound follow-up calls to qualified leads. • Sell USCCA memberships and related products through both phone and chat channels. • Understand and fulfill the needs of prospects by offering solutions aligned with their self-defense and personal protection goals. • Create authentic connections while providing clear, compelling information about USCCA membership benefits. • Maintain expert knowledge of the USCCA product suite and share relevant resources as appropriate. • Process product orders and memberships accurately and efficiently. • Track and document all customer interactions, leads, and outcomes. • Consistently meet or exceed sales and service KPIs set by the Inbound Sales team. • Assist with Member Engagement (ME) lines when needed. • Represent and promote organizational health, culture, and Delta Defense core values in every customer interaction.