Director, Operations, HR Business Partner

Human ResourcesHuman ResourcesFull TimeRemoteTeam 5,001-10,000H1B No SponsorCompany SiteLinkedIn

Location

Florida

Posted

113 days ago

Salary

Not specified

Bachelor Degree10 yrs expEnglish

Job Description

• Leads a team of HR Business Partners to ensure HR strategies are consistently implemented across the network. • Own the People Team relationship with our operations leaders (RVP, AD, GM); articulating HR’s value through measurable business outcomes (e.g., retention, internal fill rate, time-to-fill, succession plan readiness, talent and performance, etc.). • Convert company and regional business priorities into a 12–24 month people plan with clear KPIs, milestones, and ROI. • Coach senior leaders to elevate enterprise leadership behaviors; build managers’ capability to lead change, give/receive feedback, and manage performance. • Establishes direction and priorities for the regional HR team and direct reports, while identifying capabilities and competencies to develop top HR talent in their region. • Partners with other HRBP leaders (e.g., EMEA, LACAR, FSC) to ensure an enterprise mindset as we support the company’s global people strategy. • Leverage cross-COE solutions (Comp/Benefits, TA, Talent Management, Learning, Leadership Development, Communications) to solve complex challenges, and proactively engage with COEs when process or work product refinement is needed. • Champion and take accountability for the full talent lifecycle, from talent attraction, selection, onboarding, performance enablement, development, movement. • Drive rigorous talent reviews and succession planning; increase bench strength in ‘ready-enough’ and ‘ready in 12 months’. • Partner with workforce optimizations (WFO) to help model scenarios (cost vs efficiency trade-offs) while keeping safety and guest experience at the forefront. • Diagnose org effectiveness (spans/layers, role clarity, decision rights, skills) and lead redesigns that improve speed, quality, and accountability. • Plan and lead regional components of transformations (e.g., systems, operating model, M&A integration); define impacts, readiness, and adoption metrics. • Use data to proactively spot risks/opportunities (attrition, vacancy rate, safety, employee relations). • Meet and exceed new HRBP KPIs and review monthly with operations leaders, adjusting actions to increase performance. • Partner with TA to forecast needs and accelerate time-to-fill for critical roles. • Serve as escalation point for complex union and/or employee relations matters to the Director, Labor and Employee relations. • Manage an HR budget in accordance with company spend/savings objectives and ensure fiscal responsibility within their team

Job Requirements

  • 10+ years progressive HR experience with substantial time in a business-facing role; 5+ years leading HRBPs/Generalists in multi-site operations.
  • Bachelor’s degree required.
  • Advanced knowledge of federal/state employment law; strong business and financial acumen.
  • Experience in organization design, talent management, change management, and labor relations.
  • Excellent communication, consulting, and client management skills.
  • Ability to travel frequently within the region; overnight stays as needed.
  • Additional knowledge and skills:
  • Master’s or SPHR/SHRM-SCP preferred
  • Service-intensive industries (hospitality, aviation, luxury services) strongly preferred.

Benefits

  • Medical/prescription drug, dental, and vision Insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Life Insurance
  • Disability Insurance
  • 401(k)
  • Critical Illness, Hospital Indemnity and Accident Insurance
  • Identity Theft and Legal Services
  • Paid time off
  • Paid Maternity Leave
  • Tuition reimbursement
  • Training and Development
  • Employee Assistance Program (EAP) & Perks

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