• Work closely with customers to understand their needs • Deliver world-class product demonstrations • Drive successful Proof of Values and Trials from requirements and design to training and delivery • Provide strategic pre-sales support for sales activities including needs analysis, data review, product demonstrations and other general sales support • Become an expert in the features, benefits and applications • Communicate daily with sales team regarding sales activities and strategies • Provide proactive support to customers and prospects • Be the customer advocate and liaison for product management and development • Respond to functional and technical elements of RFIs/RFPs • Collaborate with SMEs to generate thought leadership content through white papers, blogs, webinars and other content creation • Monitor the market, industry trends, competitors and customer needs across the quality, automated testing, and software development market to identify trends and opportunities • Establish and promote QA & Best Practices amongst the team and organization • Facilitate Product & Sales meetings with product owners • Host daily/weekly standups with the team