• Partner with Product Managers to translate strategy into actionable programs and roadmaps. • Define, build, and maintain operational frameworks, processes, tools, and dashboards that enable the product organization to operate at scale. • Own the end-to-end lifecycle of product operations: from planning and prioritization, through launch, post-launch performance tracking and iteration. • Collaborate cross-functionally (Engineering, Design, Data, Category Expansion, CX, Ops, etc) to ensure alignment, clear communication and delivery of product initiatives. • Develop and monitor key product health and performance metrics; surface insights and recommend operational improvements and optimizations. • Facilitate product launches including readiness (tools, training, communications), rollout strategy, stakeholder coordination, and risk management. • Manage and maintain the product tooling stack (e.g., road-mapping tools, feedback/voice-of-customer tools, experimentation/test frameworks, analytics) and ensure teams are well trained and aligned on how to use them. • Drive operational improvements: identify inefficiencies, propose and implement process improvements, normalize best practices across teams. • Serve as a central node for product ops communication: build and maintain shared documentation, playbooks, runbooks, communication calendars, steering forums, etc. • Consider global or multi-market contexts to ensure local/region-specific needs (regulation, localization, language, market operations) are represented in the product operations plan.