• Develop and nurture relationships with key stakeholders at healthcare organizations, including executive teams, clinical leaders, and operational managers. • Serve as the primary point of contact for high-value clients, ensuring their needs are met and addressing concerns in a timely, professional manner. • Lead the team through the onboarding of new customers, working closely with internal teams to ensure seamless implementation and integration of our solutions into customer workflows. • Drive product adoption and usage, working with clients to optimize their use of the platform and ensuring they achieve their desired outcomes. • Work closely with clients to understand their business goals, challenges, and strategic priorities, tailoring solutions to meet their needs. • Identify opportunities for upselling and cross-selling, positioning new products and features that align with customer objectives. • Develop and implement customer success plans that align with customer goals and KPIs, ensuring measurable outcomes. • Monitor customer health metrics (e.g., engagement, retention, satisfaction) and proactively address issues that may lead to churn or dissatisfaction. • Conduct regular business reviews with customers to track progress, showcase value, and identify areas for improvement. • Analyze customer data and feedback to derive actionable insights that help improve product offerings and customer success processes. • Use data to drive customer outcomes, presenting reports and updates to both clients and internal stakeholders. • Serve as an advocate for the customer within the company, ensuring their needs and feedback are communicated to relevant teams, such as Product and Engineering. • Stay informed on industry trends, regulations, and technology developments in healthcare, positioning yourself as a trusted advisor to clients. • Work closely with internal teams, including Sales, Product, and Support, to ensure customer needs are met and issues are resolved promptly. • Provide training and education to both customers and internal stakeholders on the best practices for using our products and services.