• Serve as the primary technical advisor and trusted expert for 5-8 enterprise accounts. • Write custom code, scripts, and integrations to solve complex customer implementation challenges. • Lead technical onboarding sessions, training workshops, and hands-on implementation guidance. • Develop custom SAST rules, CVE rules, and security policies tailored to customer environments. • Coordinate seamless technical rollouts and integrations across complex enterprise environments. • Build and maintain strong relationships with customer engineering teams and security stakeholders. • Create standardized technical documentation, best practices guides, and reusable implementation playbooks. • Facilitate communication between customers and internal product teams, translating feedback into actionable insights. • Conduct on-site technical engagements including security assessments, alert optimization, and advanced configuration. • Review and optimize customer alert configurations, reducing noise and improving security coverage. • Anticipate technical challenges and proactively develop solutions that drive product adoption and customer success. • Support the development of billable professional services offerings and advanced technical consulting.