• Work closely with senior executive leadership and all relevant department leads beyond Operations (Product, Engineering, Growth, Finance, etc.) to resolve pressing organizational queries and mitigate business risks through data-driven insights • Lead data-centric projects, including contract analysis, internal data reviews for process improvement, and tackling other analytical and business challenges • Collaborate with the Strategy Team to codify and document our internal operational strategies with a focus on data analysis and business intelligence • Contribute to the creation of comprehensive organizational SOPs and other job aids • Engage with cross-functional stakeholders to gather, refine, and implement operational change and improvement • When necessary, collaborate with the BI team to enhance data quality ensuring the accuracy and effectiveness of our business intelligence insights • Perform other duties as assigned.