EarnIn

Money at the speed of you.

Senior Manager, Customer Success

Full TimeRemoteTeam 201-500Since 2013H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

98 days ago

Salary

$120K - $150K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Own and manage EarnIn’s B2B portfolio of existing Employer partners , ensuring high levels of satisfaction, adoption, and measurable partner value. • Identify opportunities to expand EarnIn usage within existing partners through new product adoption, engagement campaigns, and cross-functional collaboration. • Act as a trusted advisor to HR, Benefits, and Payroll leaders, helping them improve employee financial wellness through EarnIn. • Act as the voice of the partner, gathering insights and advocating for their needs with Product, Operations, and Marketing teams. • Drive marketing initiatives within existing portfolio companies (for example, co-branded campaigns, internal awareness efforts, partner enablement materials) to boost EarnIn awareness and usage. • Support monthly and quarterly business reviews with partners and develop success stories that highlight EarnIn’s value. • Drive the growth of the business by engaging with prospective partners. • Contribute to the evolution of our customer success playbooks, tools, and metrics to create scalable, repeatable engagement models. • Collaborate with Finance, Product, and Data teams to track partner performance, forecast adoption trends, and identify opportunities for improvement. • Operate with a hands-on, experimental mindset, testing new strategies to drive usage and retention, then standardizing what works into replicable processes. • Serve as a cultural ambassador internally and externally, fostering strong relationships and modeling EarnIn’s values of empathy, agility, and impact.

Job Requirements

  • 5+ years of strong customer success or partner management experience, preferably in fintech, HR tech, or SaaS environments.
  • Demonstrated success managing enterprise or mid-market relationships that drive measurable adoption and business outcomes.
  • Excellent communication, relationship-building, and storytelling skills.
  • Comfort with ambiguity and a bias toward action—someone who can build and execute with limited resourcing or defined processes.
  • Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into clear recommendations.
  • Experience wearing multiple hats, including success, light marketing, and growth enablement.
  • Proven ability to work cross-functionally and influence outcomes across product, marketing, and operations.
  • Strong organizational and prioritization skills.
  • Bachelor’s degree required; MBA or advanced degree a plus.
  • Start-up or fast-paced environment experience is highly preferred.

Benefits

  • health insurance
  • retirement plans
  • paid time off
  • flexible work arrangements
  • professional development
  • bonuses
  • stock options
  • equipment allowances
  • wellness programs

Related Job Pages