• Work directly with customers to implement and integrate TENEX’s security solutions within their environments. • Lead and support the deployment of data shipping technologies, ensuring proper configuration and troubleshooting. • Develop, test, and maintain Logstash pipelines and Grok patterns to ensure reliable parsing of security logs. • Provide hands-on technical support and troubleshooting to ensure smooth deployment and operation. • Collaborate with Security Operations and Engineering teams to tailor solutions to customer needs. • Demonstrated experience across disciplines including data ingestion, normalization, modeling and automations to create key deliverables including playbooks, dashboards, reporting, etc. • Develop automation scripts, integrations, and other configurations to enhance deployment efficiency. • Design, build, and maintain custom data parsers to transform raw security logs and data from various customer systems (e.g., SIEMs, cloud platforms, threat intelligence feeds, etc.) into a normalized format for our platform. • Conduct technical onboarding sessions and training for new customers. • Act as a technical advisor ensuring customers maximize the value of TENEX’s offerings. • Continuously assess environments and recommend improvements to optimize security posture. • Assist in documenting best practices, deployment guides, and technical playbooks.