Work closely with patients to resolve billing and payment issues. Research and resolve discrepancies in patient accounts. Process payments and refunds. Review and update patient insurance information. Communicate with insurance companies to obtain prior authorizations and verify coverage. Follow up on unpaid claims and denials. Maintain accurate and up-to-date patient account information. Provide excellent customer service to patients and healthcare providers. Collaborate with other departments to improve processes and ensure timely reimbursement. Maintain knowledge of current insurance regulations and coding requirements.