Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam ,Company Site LinkedIn

Location

Maryland

Posted

106 days ago

Salary

$28 - $33 / hour

English

Job Description

• Respond to patient inquiries via chat, email, or phone with professionalism and compassion • Guide new patients through the onboarding process, helping them feel comfortable and confident in their care • Troubleshoot basic scheduling or account issues and escalate when necessary • Document patient interactions accurately and provide feedback to help improve service quality • Support clinic staff and chiropractors with administrative coordination as needed

Job Requirements

A clear, friendly communicator who is confident in both written and spoken interactions
Someone who is patient, empathetic, and committed to delivering solutions with a calm, positive attitude
Comfortable using scheduling software, email tools, and other digital platforms
Organized, dependable, and able to manage multiple tasks without dropping the ball
Prior experience in a healthcare or customer service setting is a plus but not required if you bring the right attitude and willingness to learn

Benefits

A fully remote position with flexible hours
The opportunity to be part of a mission-driven, health-focused organization
Training and support to help you succeed in your role
A friendly, team-oriented culture that values people first—both patients and employees