• Own a portfolio of high-priority customer accounts with responsibility for long-term retention, strategic expansion, and measurable performance outcomes aligned with the customer’s goals. • Serve as the primary strategic partner, ensuring every initiative is aligned with the customer’s business goals, campaign KPIs, and broader success metrics. • Translate customer goals into clear strategic roadmaps and action plans, ensuring the customer is clear about the work Victorious is providing while aligning internal teams around measurable outcomes using our methodology. • Lead proactive, high-impact client interactions across regular touchpoints, performance updates, and QBRs that build trust and reinforce the value of our services. • Effectively leverage SEO strategists to drive clarity and positioning of campaign performance and explain the impact of search landscape evolutions on their goals. • Surface risks, identify opportunities, and escalate accounts to Account Directors when needed to proactively keep accounts on track and aligned with strategic objectives. • Drive account growth by expanding stakeholder relationships, increasing service adoption, and initiating strategic conversations that lead to renewal and expansion. • Foster strong internal collaboration across cross-functional account team members to ensure aligned, efficient execution, and a seamless customer experience. • Mentor other Account Managers by modeling best-in-class account leadership, contributing to internal knowledge-sharing, and supporting continuous improvement across the team.