The Industry Cloud for Life Sciences

Services Engagement Manager – Quality Cloud

ManagerManagerFull TimeRemoteTeam 1,001-5,000H1B SponsorCompany Site LinkedIn

Location

Massachusetts

Posted

103 days ago

Salary

$85K - $170K / year

5 yrs expEnglishVault

Job Description

• Utilizing Quality Life Sciences experience and Veeva product knowledge, the SEM will structure the right implementation approach, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs • Develop and deliver Proposals and Statements of Work for Quality implementations and consulting services • Set Customer and internal stakeholder expectations correctly with a focus on long-term success • Provide awareness and alignment with the partner ecosystem • Position Managed Services support, training, and other solutions that may be needed for a successful customer experience • Travel estimate: Less than 25%

Job Requirements

Direct experience in Life Sciences and/or Quality, preferably within Document Management, GxP Training, Quality Event Management, Validation Management, and LIMS space
Align closely with the Sales, Strategy, and Services teams to design customer-specific Vault Safety implementation strategies, establish long-term success metrics and plans, and establish confidence in our ability to deliver
Proven track record of contributing to and meeting or exceeding team sales quotas
Strong written and verbal communication skills, executive-level presence, and experience in facilitation
Manage negotiations with a wide range of stakeholders including executive-level
5+ years of experience delivering consulting services, including involvement in selling services
Ability to travel up to 25% of the time