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Onboarding Manager

Onboarding SpecialistCustomer SuccessFull TimeRemoteTeam 51-200Since 2005H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

100 days ago

Salary

$24 - $31 / hour

Bachelor DegreeEnglish

Job Description

• Master the products through a formal onboarding program and continued learning. • Prepare and lead customer onboarding experience, assessing customer needs, and customizing the onboarding experience to maximize utilization and delight. • Complete assigned tasks in an organized manner to ensure project deadlines. • Proactive outreach to ensure customer success during their introduction to the system after go-live. • Provide a timely response to customer inquiries via phone and email. • Enhance customer satisfaction by providing distinctive service in all interactions. • Establish a trusted advisor relationship to ensure customer satisfaction. • Utilize Zoom or other web conferencing tools to provide efficient face-to-face customer service. • Utilize SalesForce or similar systems to manage customer interaction and inquiries. • Partner with Sales, Product, and Services teams to define ongoing best practices for onboarding tasks. • Ensure all check-ins and go-live targets are executed on time • Internal systems are kept up to date with notes and documentation for each client engagement • Serve as a brand ambassador to create promoters within our customer base • Represent the Onboarding department at offsite meetups and customer conferences

Job Requirements

BA/BS/BE degree required
Exceptional customer relationship building skills
Excellent written and oral communication skills
Strong analytical capabilities for advanced problem-solving
Demonstrable leadership skills
Ability to influence decision-making and change
Highly organized and strong ability to multitask
Have a passion for leading and helping others, operational agility, and a blend of technical and interpersonal skills
Ability to display good judgment
Ability to work cross-functionally in a fast-paced environment
Ability to follow through on tasks until completed
Ability to develop trusted relationships and find creative solutions
High degree of flexibility
SaaS experience and/or legal experience desired, especially in the areas of immigration and/or personal injury
Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

Benefits

Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.