• Handle and execute service requests, project engagements, triage and diagnose incidents or issues, and assist with daily operations and delivery of the Professional Services organization • In partnership with more senior members of the team, scope, execute, and manage software/service implementations and projects with our customers and prospects • Help identify or uncover potential business or service opportunities with customers through discovery, research, and developing solution hypotheses • Support the development of services as we scale, including process, people, and technology or special projects • Serve as a subject-matter expert on our products, services, capabilities, and use-cases and applications, participating in discussions internally on product/service development • Developing and implementing Chronosphere solutions to match customer's business needs • Partner with Customer Success, Sales and Support to understand customer requirements and matching product capabilities