• Serve as a lead point of contact for high value customer accounts, developing trust and building relationships with key stakeholders, while guiding them through adoption and best practices to accelerate their fundraising goals on Givebutter. • Become a subject expert in the Givebutter platform and leverage fundraising expertise to assist with fundraising strategy via email, Zoom, and phone calls. • Assist with the creation and maintenance of educational materials, including best practice and workflow guides, for all of Givebutter’s customers. • Lead discovery sessions to align engagement requirements with organizational outcomes and identify key stakeholder responsibilities within an actionable plan. • Lead and develop Customer Impact sessions to support scaled, 1:Many community based learning for high impact use cases and workflows. • Provide use-case and product-based training and strategy guidance to help customers optimize campaigns and reach their fundraising and donor engagement outcomes. • Continuously identify and improve gaps in implementation and customer success processes, contributing to the development of scalable, repeatable best practices. • Surface and analyze customer feedback to drive product improvements and inform team strategy. • Partner with Sales, Product, Support, and other internal teams to ensure a seamless customer experience.