At Zippy, we provide manufactured home loans in a Zip!

Mortgage Loan Counselor

CounselorCounselorFull TimeRemoteTeam 51-200H1B No SponsorCompany Site LinkedIn

Location

Arizona + 21 more

Posted

101 days ago

Salary

Not specified

2 yrs expSpanishEnglish

Job Description

• Conduct outbound calls to our customers who are behind on home loan payments, demonstrating professionalism and empathy throughout interactions. • Assess customers' financial situations, understanding the reasons behind payment delinquency, and collaborate to find suitable solutions • Utilize strong negotiation skills to establish feasible payment plans or alternative arrangements while adhering to company policies and regulations. • Accurately document all customer interactions and agreements, ensuring compliance with legal and company requirements. • Educate customers on the importance of timely payments, potential consequences of non-payment, and available resources to support them. • Resolve customer concerns and disputes effectively, maintaining a positive and professional relationship to encourage continued cooperation. • Provide regular updates on collection efforts, identifying trends and recommending improvements to management

Job Requirements

2+ years of experience in collections or similar role
Proven track record of achieving outstanding customer satisfaction
Comfortable working in a fast-paced startup environment
Willingness to maintain and ensure a high level of integrity
Excellent written and verbal communication skills
Comfort learning new technologies – OneDrive (Microsoft systems), Asana and our proprietary custom built software
Fluency in Spanish is strongly preferred

Benefits

Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.
Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy.
Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment.
Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family.
Flexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses.
Training & Licensing Support: We invest in your professional growth with resources for training and licensing.
Paid Time Off: We offer generous PTO—and we encourage you to use it!
Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs.
Parental Leave: We provide paid parental leave to support you and your growing family.
No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge.
Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more.
Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us.
Core Values: At the heart of everything we do are our core values: Lead with Passion, Own It, Build a Better Way, Results Driven, and The Golden Rule. These values guide our decisions, shape our culture, and inspire us to achieve our best every day.
Join a Growing Team: Be part of a dynamic team at a pivotal moment in Zippy’s growth, where every contribution makes a significant impact.
Innovative Work: Collaborate with sharp, passionate teammates to tackle unique challenges in the Manufactured Housing market, positioning our product as a top-tier lending solution.
Supportive Culture: You’ll be welcomed into a collaborative environment that fosters camaraderie, respect, and a deep sense of belonging.
Diversity & Inclusion: We’re committed to empowering a diverse and inclusive workforce, celebrating our differences, and ensuring everyone feels safe to bring their whole selves to work.