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Billing Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 11-50Since 2018H1B SponsorCompany Site LinkedIn

Location

United States

Posted

98 days ago

Salary

$83.2K - $104K / year

Bachelor Degree2 yrs expEnglish

Job Description

• Handle Support Billing tickets • Handle payment disputes/chargebacks • Handle Subscription operations - Enterprise customers, Custom Contracts etc • Streamline and improve: Identify gaps in workflows and help automate or optimize where possible • Collaborate closely with Finance, Product and the wider Support Engineering teams to identify customer friction

Job Requirements

Working location in the continental United States (EST)
2-4 years experience in billing, at a SaaS/PaS is a bonus.
Strong demonstrated writing skills in English
History of working with payment tools like Orb, Metronome and Stripe
Happy interacting directly with our customers

Benefits

4 weeks of paid vacation, available from day one.
14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return.
Long-term disability, life insurance, and 401K plans.
100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well.
Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.
Monthly cell phone and internet subsidy.
Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders.
Continuous learning benefits & related support.