• Project manage and serve as the primary point of contact for approximately 20-25 active billing implementation projects at one time • Review customer payer contracts and fee schedules for OSB customers • Discuss Payer Verifications, Eligibility & Benefits, and Enrollment & Credentialing services • Develop and manage implementation project plans and timelines; this includes tracking project progress and mitigating risks as needed • Host meetings with customers directing implementation project steps or providing software training on Tebra and Rethink billing modules • Document all aspects of implementation for internal tracking and oversight (account setup, audits, customer concerns, customer meeting follow-up, etc.) • Answer customer emails during implementation • Answer tickets/cases in the Self-Billing Support queue • Maintain compliance with HIPAA and all applicable regulations throughout the implementation process • Assist sales team with client demonstrations as needed