• Prepare and re-submit clean claims to various insurance companies either electronically or by paper in accordance with specific payer guidelines and/or contract requirements • Analyze and correct first pass rejected claims for completeness and accuracy of information for second pass clean claim submission • Research and perform all primary and secondary billing claim status follow up activities for assigned insurance plans • Review, evaluate and process all claim appeals through resubmission to insurance carriers with complete and accurate supporting documentation required • Research and recommend any customer account adjustments and/or write-offs to the Manager based upon collectability of account with insurance carrier or patient • Recognize and report claims problems, errors, and discrepancies to management in order to proactively identify and effectively resolve billing trends in a timely manner • Generate and submit monthly patient balance due statements to customers as dictated by the explanation of benefits received from their insurance carrier • Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments • Answering patient questions about billing and payments • Investigating and/or directing patient inquiries or complaints to the appropriate staff member