• Act as Lead Consultant on customer engagements that may involve multiple project teams from our client and customer organizations • Clearly understand and communicate customer requirements and integration points in the context of the statement of work. • Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs. • Manage all day-to-day administrative activities of a given project from inception to closure. • Accurately forecast revenue, profitability, margins, bill rates and utilization across projects. • Maintain regular communication with both the customer and internal teams and constantly manage customer expectations. • Achieve customer satisfaction through successful delivery of defined project scope. • Compile customer requests and deployment issues, to provide a feedback channel into our core products. • Act as the central client point of contact throughout the life of the project • Capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice • Provide oversight for services engagements to ensure adherence to governance standards and support customer success • Coordinate escalations across multiple teams, including sales, services, and product organization • Identifies partnership opportunities and capitalizes on “add-on” sales opportunities across projects.