Zigabyte
Where Character, Competence and Community are first.
Senior Help Desk SME, CMOS
Chief Marketing OfficerChief Marketing OfficerFull TimeRemoteTeam 51-200Since 2013H1B No SponsorCompany SiteLinkedIn
Location
Alabama
Posted
91 days ago
Salary
Not specified
Associate Degree5 yrs expEnglish
Job Description
• Provide help desk support for all supported applications via phone/email.
• Troubleshoot/diagnose customer technical issues using all available resources.
• Collect necessary information from customers to effectively escalate unresolved issues if needed.
• Thorough documentation within Remedy Ticket Management System.
• Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail.
• Maintain current knowledge of relevant technologies.
• Additional responsibilities as assigned by management.
• Provide technical training for analysts assigned to your area of expertise.
Job Requirements
- Five + years experience using/supporting Cargo Movement Operations System (CMOS)
- Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software.
- Must be a U.S. Citizen and be able to obtain and maintain a Secret-Level clearance.
- Associate degree preferred, or the equivalent combination of education, technical certifications, training, or work experience.
- Excellent communication and problem-solving/trouble shooting skills.
- Willing to work overtime, holidays, and weekends when necessary.
