• Design and develop conversational AI solutions using Google CCAI. • Interface with clients to develop user journeys/experiences, and influence decision-making as it relates to defining impactful experiences via AI. • Create sample dialogs, conversational flow diagrams, and prototypes to effectively communicate voice and digital interactions and design ideas leveraging AI. • Create and promote conversation design best practice standards, reusable design patterns, and processes. • Guide intent identification and the associated phrases, entities, contexts, and business rules that define distinct conversational experiences. • Apply concepts and practices related to NLP/NLU, sentiment analysis, Intent classification, dialog flows, text-to-speech, and speech-to-text to the conversational design process. • Understand how data from API calls, databases, and other underlying technologies fit into experience design and collaborate with developers on solutions. • Participate in playback sessions, QA reviews, and go-live support. • Analyze data to identify trends and optimize conversational performance. • Support ongoing monitoring and iterative improvements of deployed AI products. • Leverage data sets to integrate information and identify trends that result in actionable insights for improvement to CCAI solutions and customer experience.