• Day to day management of the Implementation team by providing direction and mentorship and ensuring all staff maintain high levels of client satisfaction and service across multiple industries. • Create an inspiring team environment with an open communication culture. • Build and nurture client relationships and serve as the voice of the client to internal teams along with working to drive continual improvement in the Net Promoter Score (NPS) within the US region. • Work closely with CRM's to develop new and incremental opportunities for Vision33’s service delivery team, including quoting and estimating. • Partner with the sales organization to ensure accurate proposal estimation and costing. • Manage multiple complex SAP B1 program engagements and team resources. • Monitor project implementation, scope, and accounts receivables. • Proactively pinpoint challenges and opportunities with our clients while serving as a strategic escalation point for clients to ensure solution-oriented thinking and a world-class client experience. • Ensure successful employee engagement through HR and administrative ownership. • Work collaboratively within the assigned region and various other global internal teams across Vision33.