• Directs the QIO Communications department staff to support program related projects as the Centers for Medicare & Medicaid Services (CMS) Beneficiary and Family Centered Care-Quality Improvement Organization (BFCC-QIO). • Provides direction, oversight, and guidance to the QIO Communications team. • Ensures all QIO deliverables undergo a timely review for general readability and 508 compliance without impeding submission deadlines. • Leads and initiates stakeholder outreach and education with an array of external organizations, including, but not limited to, the following: Individual provider organizations and healthcare systems, Medicare Advantage Plans, local, state, regional, and national-level provider associations, advocate, and stakeholder groups, such as State Health Insurance Plans (SHIPs), Senior Medicare Patrols (SMPs), caregiver associations, and other advocacy organizations. • Coordinates appropriate and timely responses from clinical staff as needed to beneficiaries or their representatives who reach out with questions regarding specific QIO processes, procedures, or case issues. • Understands, interprets, and implements requirements and guidelines outlined in the QIO Manual and the QIO Communications Handbook. • Ensures protocols are followed regarding positioning statements, publication numbers, and prior CMS approval when needed for external publications. • Analyzes data to understand stakeholder needs, effectiveness of work products, and to direct efforts and implement enhancements as appropriate. • Promotes, pilots, and directs the development of written and electronic communication materials and campaigns to launch customer-facing tools for providers and beneficiaries. • Supports efforts related to increasing provider compliance with the BFFC-QIO Memorandum of Agreement (MOA) process. • Positions the organization as a resource to the public supporting CMS initiatives and the Statement of Work (SOW) goals. • Develops various communication vehicles, including creating, launching, and maintaining the BFCC-QIO website, social media accounts, provider bulletins, publications, and website content. • Works with CMS and other BFCC-QIO contractors as needed to coordinate outreach and support education initiatives. • Collaborates with internal departments to achieve common goals and deliverables. • Creates work products that require innovation and originality in all QIO related communications related collateral material and initiatives. • Protects the confidentiality of patient information through compliance with the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH).