At Nokia, we create technology that helps the world act together.

Customer Project Manager

Project ManagerProject ManagerFull TimeRemoteTeam 10,001+Since 1865H1B SponsorCompany Site LinkedIn

Location

United States

Posted

96 days ago

Salary

$129.0K - $290.5K / year

Bachelor Degree5 yrs expEnglishPMP

Job Description

• Develop and implement project plans for deployment and professional services. • Manage customer implementations, including interfacing with and managing support partners. • Develop and implement cost-effective logistics and deployment strategies. • Define and manage cross-functional action registers and internal departmental project plans. • Provide quotes for requested services during the pre-sales phase. • Ensure the deliverability of service offers, identifying and mitigating risks. • Monitor operational KPIs (SLA, time, scope, quality, health & safety) and initiate mitigation. • Deliver projects within customer and project-specific cost and margin targets. • Control, report, and optimize services delivery performance. Collect and compare actual service delivery performance against baselines. • Implement proactive re-planning to address deviations in service delivery. Participate in periodic customer reviews (e.g., Review Meetings, AIR meetings).

Job Requirements

Bachelor’s degree or equivalent experience required. BS in Business Administration, CS, EE, Engineering or ME strongly preferred.
Must have 5+ years’ experience in customer service, program or project management in cross functional program management (HW/SW/Test/Manufacturing/Sales/Support/Engineering) in telecommunications field.
Direct experience with CSP customer Optical Deployments (ex. Verizon, AT&T, Lumen) is desirable
Advanced skills using Microsoft Office Suite particularly Microsoft Project, Excel, PowerPoint, Word, Visio and SharePoint.
PMP certification or Project Management related certification is a plus.