• Own end-to-end CRM architecture, including data models, workflows, automations, and integrations. • Lead modernization efforts: legacy migrations, greenfield builds, and platform optimization. • Drive AI-assisted capabilities and agent-journey enhancements. • Lead and mentor CRM/backend engineers through design, development, and deployment. • Define engineering standards, code quality guidelines, and best practices. • Conduct architecture/design reviews and guide technical problem-solving. • Build and maintain backend services, microservices, and APIs (Java, Python). • Develop secure, scalable integrations across internal and external platforms. • Ensure strong CI/CD pipelines, automated testing, and service observability. • Architect and deploy cloud-native CRM solutions on AWS (DynamoDB, SQS, SNS, Lambda, API Gateway).