Chili Piper

Building the company of the future 🧡

Implementation Specialist

Implementation SpecialistCustomer SuccessFull TimeRemoteTeam 51-200Since 2016H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

93 days ago

Salary

Not specified

English

Job Description

• Lead onboarding for Gong-sourced customers, managing the full lifecycle from intro to go-live. • Serve as a product expert across ChiliCal, Handoff, Concierge, Distro, and Chat AI. • Guide customers through the integration with Gong Engage, optimizing sequences, workflows, and rep usage. • Identify cross-product use cases, recommending Concierge, Distro, Chat AI, or other capabilities that solve customer pain points. • Manage a high-volume implementation pipeline, keeping customers engaged and driving fast time-to-value. • Run configuration, training, and build sessions, particularly around Salesforce integrations, routing logic, and workflow setup. • Influence customer decisions with strong sales acumen—communicating value, handling objections, and steering toward best practices. • Leverage AI tools to streamline follow-ups and maintain momentum across many simultaneous implementations. • Work cross-functionally with Sales, Partnerships, and Product to ensure a seamless customer experience and drive mutual success with Gong. • Provide clear documentation of implementation progress, risks, and milestones for internal and partner visibility.

Job Requirements

  • Required: Hands-on experience with Gong Engage, including sequences, tasks, and integration workflows.
  • Required: Strong knowledge of Chili Piper products—ChiliCal, Handoff, Concierge, Distro, and Chat AI.
  • Technical proficiency, especially with Salesforce objects, flows, lead routing, and integrations.
  • Strong time-management skills, able to run many implementations concurrently.
  • Excellent communication and sales influence, capable of articulating value and guiding customers through objections.
  • Tenacity and follow-through, consistently pushing customers toward launch and early adoption.
  • Proven success onboarding customers in post-sales roles, with a focus on fast time-to-value.

Benefits

  • Unlimited vacation (and we *do* mean it, and we *do *take it!)
  • Generous health, dental, and vision insurance
  • Any equipment/software/tech that you need to do your job
  • Annual professional development stipend of $2,000 USD
  • Equity - all Pipers receive stock options
  • Annual company retreat for a week of bonding and adventure (previous retreat locations include Paris, Morocco, Tulum, Iceland, Ibiza, and India!)

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