🔆 GoodLeap is America's leading fintech for sustainable home solutions.

Bilingual Quality Assurance Specialist, Contact Center

QA EngineerQA EngineerFull TimeRemoteTeam 501-1,000Since 2020H1B SponsorCompany Site LinkedIn

Location

California

Posted

95 days ago

Salary

$19 / hour

High SchoolSpanishEnglish

Job Description

• Monitor and evaluate call, email, and text interactions between representatives and customers • Identify areas of improvement and provide actionable feedback to various departments • Enhance performance and maintain a high level of service standards • Report on account documentation, adherence to company policies, and compliance

Job Requirements

Bilingual Spanish/English required
Conscientious and focused listening and reading skills with strong attention to detail
Analytical and problem-solving skills, and the use of good judgment
Ability to identify and provide professionally written actionable feedback
Effectively and professionally communicate verbally and in writing, including notation
Commitment to supporting the growth and development of evaluated representatives
Ability to adapt quickly to changing priorities and environments in a fast-paced setting
Effective time management, and the ability to meet targets within a specific timeline
Excellent interpersonal, facilitation, and relationship management skills
Ability to work independently with general direction and be self-motivated