• Immerse yourself in client workflows to understand how public health staff actually do their work, with particular depth in environmental health programs • Identify pain points, inefficiencies, and opportunities that clients may not have articulated • Synthesize input from multiple stakeholders into coherent solution recommendations • Translate complex public health processes into clear user stories and acceptance criteria • Lead discovery sessions and workshops with health department staff • Serve as the voice of the client within our technical teams • Develop process flows, documentation, and visual aids that communicate the "why" behind solutions • Challenge assumptions and push back when proposed solutions don't fit client realities